For UK deliveries, we only deliver to the ‘GB Delivery Area’ of mainland England, Wales and Scotland (excluding Highlands). We regret that we can’t deliver to the Isle of Man, Isle of Wight, other GB islands, Northern Ireland, BFPO addresses and PO Box numbers. For overseas deliveries (fruit cakes only) we deliver to many parts of the world but we regret there are some countries to which we cannot send cakes because of problems with logistics and/or customs restrictions. The countries we currently mail fruit cakes to are: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, USA.
Cost of delivery.
Delivery is FREE except for delivery on Saturdays to UK addresses (£4.95).
Nominated Delivery Day
For UK deliveries you can nominate a delivery date, except for Sundays and Mondays. We will do our best to deliver on the day you nominate, dispatching the day before your nominated day, based on DPD ‘next day’ service levels, but please bear in mind this isn’t a guarantee because the courier service is out of our control. As no shipments are made on Saturdays or Sundays this means deliveries will not be made on Sundays and Mondays. For overseas orders it is not possible to nominate a delivery day as delivery lead times are too variable.
All orders for delivery in the UK are dispatched by express courier for next-day delivery. We cannot deliver on the same day as the order is received. For order dispatch ‘working days’ are defined as 9am to 5pm, Monday to Friday, excluding public holidays. Orders received before 1pm can be dispatched the same day if the order requires it (for delivery the following day). For orders received after 1pm, the earliest date of dispatch will be the next working day. Orders are not dispatched on Saturdays or Sundays.
All UK orders are dispatched by DPD Local courier parcel service. Orders may arrive up to 2 working days after dispatch although the large majority arrive the next working day. Our delivery times are for guidance and are not a guarantee. We are not liable for delivery delays once an order has been dispatched. Overseas orders (fruit cakes only) are dispatched by Royal Mail International service and delivery lead times vary enormously depending on the country of destination (we have given some guidance on the checkout page but this is only advisory and can’t be guaranteed).
Sundays and Public Holidays
Deliveries will not be made on Sundays and public holidays.
Does the recipient need to be at home to sign for the parcel?
UK deliveries are via DPD Local and they provide a sophisticated tracking service, but it is reliant on the recipient’s mobile phone number and/or email address having been supplied by the person who placed the order. It is preferred that someone is available to receive the parcel and sign for it. On the day of delivery DPD will contact the recipient to advise expected time of delivery and to offer delivery options such as leaving the parcel with a neighbour or a DPD collection point (local shop) or leaving in a ‘safe place’ agreed with the recipient. If DPD cannot deliver successfully they will leave a card or send an SMS explaining that a delivery has been attempted and giving details of how a re-delivery can be arranged. At no point will DPD reveal what is in the parcel or who sent it. There is a barcode on the parcel that DPD will scan when they deliver the cake so that we know it was safely delivered. Requirements for a signature on overseas deliveries vary according to the destination country and the mailing service being used.