For UK deliveries, we only deliver to the ‘GB Delivery Area’ of mainland England, Wales and Scotland (excluding Highlands). We regret that we can’t deliver to the Isle of Man, Isle of Wight, other GB islands, Northern Ireland, BFPO addresses and PO Box numbers. For overseas deliveries (fruit cakes only) we deliver to many parts of the world but we regret there are some countries to which we cannot send cakes because of problems with logistics and/or customs restrictions. The countries we currently mail fruit cakes to are: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, USA.
Cost of delivery.
Delivery is FREE except for delivery on Saturdays to UK addresses (£5.95).
Nominated Delivery Day
For UK deliveries you can nominate a delivery date, except for Sundays and Mondays. We will do our best to deliver on the day you nominate, dispatching the day before your nominated day, based on Parcelforce and Royal Mail ‘next day’ service levels, but please bear in mind this isn’t a guarantee because the postal service is out of our control. As no shipments are made on Saturdays or Sundays this means deliveries will not be made on Sundays and Mondays. For overseas orders it is not possible to nominate a delivery day as delivery lead times are too variable.
For order dispatch ‘working days’ are defined as 9am to 5pm, Monday to Friday, excluding public holidays. Orders received before 2pm can be dispatched the same day if the order requires it. For orders received after 2pm, the earliest date of dispatch will be the next working day. Orders are not dispatched on Saturdays or Sundays.
All UK orders are dispatched by Parcelforce courier or the Royal Mail Special Delivery parcel service. Orders may arrive up to 2 working days after dispatch although the large majority arrive the next working day. Our delivery times are for guidance and are not a guarantee. We are not liable for delivery delays once an order has been dispatched. Overseas orders (fruit cakes only) are dispatched by Royal Mail International service and delivery lead times vary enormously depending on the country of destination (we have given some guidance on the checkout page but this is only advisory and can’t be guaranteed).
Sundays and Public Holidays
Deliveries will not be made on Sundays and public holidays.
Does the recipient need to be at home to sign for the parcel?
Someone needs to be available to receive the parcel and sign for it. Most UK deliveries are via Parcelforce and if the recipient is not at home they will try to deliver to a neighbour and obtain their signature. If Parcelforce or Royal Mail cannot leave the parcel with a neighbour or in a safe place, they will leave a card or send an SMS explaining that a delivery has been attempted and giving details of how a re-delivery can be arranged. If required, Parcelforce can re-deliver to a local post office for collection. There is a barcode on the parcel that Parcelforce and Royal Mail will scan when they deliver the cake so that we know it was safely delivered. Requirements for a signature on overseas deliveries vary according to the destination country and the mailing service being used.